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Privacy Policy
The Millhouse Bistro Limited
Company Number: 17015151

Registered Office:
Carlisle Chambers, 8–14 Carlisle Street, Goole, England, DN14 5DX

Business Address:
Unit Q1, Gate 1, Meltham Mills Road, Knowle Lane, Meltham, Holmfirth, HD9 4DS
Email: hello@themillhousebistro.com
Last Updated: 11/02/26

1. Introduction
The Millhouse Bistro Limited is committed to protecting and respecting your privacy.
This policy explains how we collect, use, store and protect your personal data when you visit our restaurant, use our website, make a reservation, sign up to marketing communications or otherwise interact with us.
We comply with the UK General Data Protection Regulation and the Data Protection Act 2018.

2. Who We Are
The Millhouse Bistro Limited is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or your data, please contact:
Email: hello@themillhousebistro.com

Postal address: Unit Q1, Gate 1, Meltham Mills Road, Knowle Lane, Meltham, Holmfirth, HD9 4DS

3. What Personal Data We Collect
We may collect and process the following data:
Information You Provide to Us

  • Name

  • Email address

  • Telephone number

  • Reservation details

  • Dietary requirements and allergies

  • Special requests

  • Payment information

  • Marketing preferences

  • Feedback or correspondence
     

Information Collected Automatically
When you use our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and usage data
     

CCTV
CCTV operates at our premises for security and safety purposes. Images are retained for a limited period unless required for investigation.
4. How We Use Your Data
We use your personal data to:

  • Manage reservations and bookings

  • Provide restaurant services

  • Process payments

  • Respond to enquiries

  • Manage dietary requirements safely

  • Send marketing communications where you have opted in

  • Improve our services and customer experience

  • Comply with legal obligations

  • Maintain the security of our premises
     

5. Lawful Basis for Processing
We process your data under the following lawful bases:

  • Performance of a contract, for example fulfilling a reservation

  • Legal obligation, such as financial record keeping

  • Legitimate interests, including improving services and security

  • Consent, for marketing communications

You may withdraw consent for marketing at any time.

6. Marketing Communications
If you opt in to receive marketing from us, we may send you information about events, offers, menus and updates.
You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly

We do not sell your data to third parties.

7. Sharing Your Data
We may share your data with trusted third parties who provide services to us, including:

  • Reservation systems

  • Payment processors

  • Website hosting providers

  • Marketing platforms

  • Professional advisers

All third parties are required to respect the security of your personal data and to process it lawfully.

8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting and reporting requirements.
CCTV footage is typically retained for a limited period unless required for investigation.

9. Data Security
We have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.
Access to your data is limited to employees and partners who have a business need to know.

10. Your Legal Rights
Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to processing

  • Request restriction of processing

  • Request transfer of your data

  • Withdraw consent where processing is based on consent
     

To exercise any of these rights, please contact hello@themillhousebistro.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been mishandled.

11. Cookies
Our website may use cookies to improve user experience and analyse website traffic.
You can control cookie settings through your browser preferences.
A separate Cookie Policy may provide further detail.

12. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for their privacy policies or practices.

13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

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